At BlueSkyPower.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30-days of the date you recieved the item (14 days for large items)

By law, customers in the European Union also have the right to withdraw from purchase of an item within seven working days of the day after the date the item is delivered. This applies to most of our products.

To cancel your purchase within the seven-working-day cooling-off period please e-mail customerservices@blueskypower.co.uk

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we recommend that you use a recorded-delivery service if the value of the return item is more than 50 GBP.

Pleae note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out  by us (eg:wire and custom cabling services.)

We cannot refund any priority,express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of trade and Industry's website at


DTI Web site link click here    



Other statutory rights

For more information about other statutory rights, please visit the Department of Trade and Industry's Customer Gateway website at:

consumer direct web site link click here